Case Study
2 min read

Digitally Governed Development Management.

Winning more work, following client disatisfaction in the existing team.

Panoramic view of London skyline featuring the Gherkin skyscraper and the River Thames under a clear sky.
Hermetica Black logo

fu3e has changed the language we use, how we think, and how we talk to clients. For us, this is business-critical. Instead of producing a report and sending it next week, you just log in and see the latest position. Internally it saves a huge amount of time because you're not chasing everyone - and fu3e was a large part of winning that job.

Chris Holmes

Managing Director, Hermetica Black

Chris Holmes, MD at Hermetica Black

Introduction.

A development management company was appointed to a late-stage London, SW1 commercial project following client dissatisfaction and loss of faith in the existing team with reporting, transparency, and control. The client team was overseas, operating across time zones, and had limited tolerance for delayed or retrospective information.

Problem / Challenge.

Under a traditional delivery model, the project relied on manually produced monthly reports and ad-hoc information requests. This created reporting lag, duplicated effort, and frustration on both sides. By the time information reached the client, it was already out of date and lacked the sophistication they required.

Client Perspective.

"This is the first time we've had live visibility rather than waiting for a monthly report." (Client representative, overseas investor.)

Solution.

Rather than improving reporting outputs, they eliminated the reporting cycle altogether. fu3e was embedded into the client experience, providing direct access to live dashboards covering progress, risks, actions, and documentation. Reporting shifted from periodic production to continuous availability.

Impact.

The client no longer required routine reports, choosing instead to access live project data on demand. Decision-making accelerated despite geographical separation, and ad-hoc reporting was materially reduced. For the business, this reduced the amount of hours spent on reporting efforts and positioned the business as a digitally governed development manager.

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